Given the cleanliness concerns spurred by the Covid-19 pandemic, mobile payments have generally been used for contactless transactions and thus are better for public health, said Beibei Li, associate professor of IT and management at Carnegie Mellon University. For underbanked customers, in particular, mobile payment apps allow consumers to access their money without needing to go to an ATM, which can be inconvenient for people in low-income communities with fewer ATM locations nearby, Li said…
Li noted that, according to her research examining payment apps and other mobile banking apps, consumers were able to better manage their money, including incurring fewer overdraft and late credit card payment fees.
“It seems like these mobile applications are able to facilitate better for people’s financial management in general. We definitely see that there is a benefit for disadvantaged [groups],” Li said.