Virtua Health cuts no-shows & costs with cloud patient transport platform

In fact, one study found that transportation barriers account for approximately 3.6 million patient no-shows each year, which cost the healthcare industry $150 billion, said Dr. Bageshree Cheulkar, senior project manager for transportation at Virtua Health…

Ride Health promoted its cloud-based and mobile-enabled transportation coordination platform as coordinating the entire ride experience, from creating personalized patient profiles in a HIPAA-compliant manner, to segmenting ride activities and billing by program, case-management group or patient population.

Since adopting the technology for transportation assistance, Virtua has provided more than 1,000 rides in 2018 and more than 3,000 rides in 2019. First-year results include:

A more than 50%+ reduction in the average cost per ride, from $42 to $20.
A 46% reduction in patient no-shows at Virtua Health’s Memorial Radiation Oncology clinic.
A 75% reduction in patient no-shows for oncology appointments across the Virtua Health system.
A 20% improvement in inpatient bed availability at Memorial Hospital due to faster ED throughput (the time between arrival in the ED and admission to the hospital).
A 7-to-1 return on investment overall.