Uber has unveiled a new policy that enables the company to kick riders with low ratings to the curb.
For years, Uber allowed passengers to rate drivers on a star system, ultimately allowing customers to influence whether drivers can stay behind the wheel. Internal charts from 2014 published by Business Insider showed that drivers with ratings of 4.6 or below were at risk for the boot.
Though drivers could rate passengers, there was no equivalency in consequences. But now Uber’s drivers will have a greater say about the behavior of passengers…
Riders will start to see a screen on the app that summarizes community guidelines and then asks them to confirm their understanding of the new terms. They will receive tips on how to increase their scores — suggestions like being polite, taking their trash out of the vehicle and refraining from asking drivers to speed.