Uber launches new shipping and returns feature

Uber has launched a new way to return unwanted purchases just as the holiday shopping season is getting started.

Driving the news: With the new service, consumers can use the Uber or Uber Eats app to skip the trip to UPS, FedEx or the post office to drop off returns themselves.

The “Return a Package” feature is available in nearly 5,000 cities nationwide, Uber announced Wednesday.
It can also be used to drop off prepaid packages other than returns, including holiday gifts.
The big picture: Returns can cost consumers big money if they forget to send products back or miss return deadlines.

Returns also accounted for $816 billion in lost sales, or 18% of total sales in 2022, up from 11% in 2020, according to the National Retail Federation…

What’s next: “Consumers should be prepared for retailers to continue to impose fees for returns or change their policies,” Sender Shamiss, CEO of return logistics company goTRG, told Axios.