In a partnership with Twitter, Transport for London – the London area transportation agency – is launching a pilot program to alert riders of potential delays within the app. Rather than forcing riders to check for tweets from an account, which puts the responsibility on passengers, the pilot will allow passengers to receive direct messages with information on disruptions. The program marks the first time Twitter has formally partnered with a transit agency. Should the pilot prove successful, it could create a model for more direct information options for other cities’ transit riders.
