Transit Riders Expect Tech, Other Improvements Post-COVID

“When agencies are looking to where they should put in investment, I think we’ve got a lot of clear indications,” said Brett Wheatley, CEO of TransLoc, a transit technology firm operated by Ford Mobility.

Wheatley’s observations come following a survey of some 1,200 working adults who regularly used transit prior to the COVID-19 pandemic. The survey was a chance to hear from riders related to their concerns, wants and general state of the industry.

The feedback follows months of significant disruption across public transit when ridership abruptly fell in March 2020. Transit ridership nationally is still down to 64 percent of pre-COVID levels, according to statistics provided by the Transit app. Agencies are taking a number of different steps to lure riders back, which often include free or reduced fares.