The key is for providers of flexible, demand responsive transportation to communicate with one another through a common digital language. Service would become more available. Passengers could get from point A to point B without worrying about the details. Providers would coordinate smooth travel across different service areas, saving their riders time and trouble.
Until now, such readily organized and available travel has been the exception in the fragmented industry of demand responsive transportation, which is characterized by a diverse assortment of providers spread over many overlapping service areas. The result has been obstacles to availability for those who depend on these services, notably older adults, people with disabilities, rural residents, and Medicaid recipients. But a new specification for data exchange among service providers is a giant step in the right direction.