Tesla has been working on a new “self-diagnostic” feature in its app that the automaker runs when certain types of service appointments are requested.
For better or worse, Tesla has been heavily betting on its mobile app to handle service…
Some prefer this experience; others would like to be able to talk to a technician about their issues beforehand.
One of the main reasons Tesla believes this is a more efficient model for them is the level of connectivity inside its vehicles, resulting in the ability to remotely diagnose a lot of issues.
Some of them are even fixed remotely through a software update, but the remote diagnostic capability is also useful to pinpoint problems that need a physical fix before the vehicles come into the service center.