On Oct. 2, a panel of technology experts at the McLeod Software user conference in Birmingham shared a vision of automated workflows for smart trucks — with or without drivers.

The panel discussed a new paradigm for mobile computing that goes beyond traditional “circle of service” workflow by using integrated fleet management systems with “smart client” trucks.

Qualcomm coined the term “circle of service” in the late 1990s to describe hot key message functions, or macros, that simplified driver-dispatcher communications. Other mobile computing suppliers used similar macros to simplify data capture for drivers at arrivals, departures and other trip events.
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