Mr Krishnan is a dealer in auto parts, based in Madurai. A few days ago, his distributor from Delhi had dispatched a critical auto part for one of his customers. Wanting to find out where his material had reached, he took out his laptop, logged onto the Web site of the transport company and entered the docket number. Immediately, he was made aware of the delivery status of his material; that it had left Bangalore and would reach him the next day.
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