SEPTA offers new way for customers to report cleanliness issues on system

Southeastern Pennsylvania Transportation Authority (SEPTA) customers have a new way to report cleanliness issues on the system: scanning QR codes with their smartphones.

The QR Vehicle Cleanliness Survey asks customers to rate the cleanliness of their bus, train or trolley. The QR codes will be posted on a limited number of vehicles on each mode. Customers can find them near vehicle exit doors.

“Data collected from this survey is an essential tool allowing us a quicker response time when addressing these issues,” said SEPTA CEO and General Manager Leslie S. Richards. “Employing this technology stresses our commitment to providing a clean and safe environment for our customers throughout the system.”

Once the customer scans the code, the application will direct customers to complete a two-minute survey. The data is received by SEPTA’s operations vehicle maintenance group who will know how long the vehicle has been in service at the time of survey completion.