Porsche has been using augmented reality (AR) to solve tricky service problems since 2018, letting local dealership technicians communicate with specialists thousands of miles away and access technical information hands-free while working.

Since the coronavirus pandemic began keeping field technicians out of dealerships in March, use of the AR diagnostic tools has tripled, the automaker says.

Dealership technicians are now using the AR glasses to seek help from experts about once per day per dealership.
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