National Operations Center of Excellence is holding a webinar on Traffic Incident Management in conjunction with the National Association of City Transportation Officials on Oct. 21 from 2:00 p.m. to 3:00p.m. The webinar will focus on the city of Seattle, which lacked standard protocols in planning for and responding to major traffic incidents on its roadway network prior to a crash in March 2015 that effectively paralyzed the city during the evening rush hour. This webinar will tell the story of what went wrong, and how Seattle brought in a team of consultants and nationwide experts in the field to help them improve its Traffic Incident Management program.