New technologies hurt car quality as EV brands fare poorly, J.D. Power says

New vehicles are becoming more troublesome, due in part to new technologies including safety systems, according to the 2023 edition of J.D. Power’s Initial Quality Study released Thursday…

The 2023 Initial Quality Study found industry-wide problems per 100 vehicles rose by 12 to 192, on average. That follows an increase of 18 problems per 100 vehicles in last year’s study, a rise attributed at the time to the ongoing supply-chain problems that plagued the industry during the Covid-19 pandemic.

The study called out growing problems with advanced driver-assistance features such as lane-departure warnings and automatic emergency braking, as well as widespread issues with the wireless charging pads automakers have added for drivers’ smartphones.

But while the survey showed that part of this year’s increase in problems is related to new technologies, it also found automakers are having trouble with things once seen as basics, such as door handles.