More and more states are rolling out digital driver’s licenses, and experts see that trend continuing as federal standards take shape and citizens embrace an improved government experience.
The COVID-19 pandemic has provided momentum for all things digital and remote. For instance, in health care it led to the rapid adoption of telehealth, which had struggled for years to gain widespread acceptance.
In motor vehicle regulation, the pandemic accelerated what has been a gradual transition to serving customers remotely. “The evolution of mobile driver’s licenses and the recognition of being able to do transactions without exchanging a physical document certainly fits within that,” said Ian Grossman, vice president of member services and public affairs for the American Association of Motor Vehicle Administrators (AAMVA).