Keeping Transportation Personal in a Digital Age

Some in the world of transportation-demand management have recently wondered if TDM practitioners are becoming like telephone operators, as real-time transit information, smart phones, and mobile apps take over our lives and offer us instant access to what we need to know to get around. What room is there for TDM if individuals can access this information on their own? Will we be stranded at our switchboards while everyone else is cruising their iPhones?