J.D. Power’s annual Automotive Performance Execution and Layout (APEAL) study found that the average satisfaction-index score increased by three points from 2018 to 823 on a 1,000-point scale. Twenty-two of 32 brands in the study improved from 2018. The study measures vehicle owners’ emotional attachment and level of excitement after the first 90 days of ownership.
“Satisfaction with new technology is improving, but infotainment remains an area where automakers can get better,” Dave Sargent, vice president of Global Automotive at J.D. Power Dave Sargent, said in a statement.
“Owners have higher satisfaction if their vehicle is equipped with safety features such as blind-spot monitor, collision-avoidance and lane-departure warning. This should serve as a positive sign for manufacturers, as these features are some of the early building blocks for fully automated vehicles.”