Innovative Operating Strategies for Paratransit Services

TRB’s Innovations Deserving Exploratory Analysis (IDEA) Final Report for Transit IDEA Project 73 explores innovative strategies for operating Americans with Disabilities Act Paratransit services. Specifically, the research explores ways to reduce empty trip miles driven and improve the level of service provided to customers by picking up out-of-zone passengers that are in need of their return trip to their home zone.