The US Automotive Performance, Execution and Layout (APEAL) study, commissioned by JD Power, revealed that for the first time in the 28 year history of the study, customer satisfaction has fallen two years in a row.
With customer satisfaction dropping for new car owners, the main reasons were attributed to new technology and the exterior design of the vehicle.
But particular frustration is with infotainment systems, with people turning away from them as ways of listening to music and get around…
There has been an increase in the popularity of external systems through mobile devices – such as Apple CarPlay and Android Auto – which let drivers mirror their phone screens on the car’s centre console.
Drivers seem to prefer them over the manufacturer’s screen.