The initiative uses Teleservice service alert data – which is sent to Alphabet autonomously from vehicles requiring attention at the same time as the warning light appears for the driver. Alphabet then proactively calls or messages the driver to arrange the required action or service. The information transmitted by the vehicle helps Alphabet’s Maintenance team determine the precise type of servicing work required and how long the action will take. In addition, the vehicle transmits the status of other functions of the car, such as brakes and filters, so that Alphabet can proactively arrange to address any upcoming issues at the same time as the service action. Benefits include more accurate estimates for how long the service will take, thus reducing vehicle downtime and helping the fleet driver maximise their productive working day with a ‘While You Wait’ service’ where possible.